Commissioning

All Warmflow boilers must be commissioned. Commissioning is the setting up of the boiler after installation to ensure the safe, correct and efficient operation of your appliance. Failure to commission your boiler will invalidate your warranty.

If you live in Great Britain or the Republic of Ireland, and your boiler was not commissioned when installed, Warmflow can help you to find a commissioning engineer in your area. Contact the Customer Care Centre.

If you live in Northern Ireland, Warmflow have our own experienced team of OFTEC registered commissioning engineers. You can contact the Customer Care Centre between the hours of 8am-5pm, Monday to Thursday, and 8am-1pm, Friday, to arrange an engineer call-out. 

Our engineer will carry out a series of checks to ensure that your boiler has been installed to specification and help prevent unnecessary maintenance caused by installation problems. Our engineers will check for the following:

• Insulation correctly located
• Baffles correctly located
• Burner checks
  • Electrode gap
  • Oil pressure
  • Air setting
• Boiler fired and brought to temperature, settings checked and adjusted using a combustion analyser
• Flue seal checked
• Ventilation checked

To book a commissioning visit, please contact the Warmflow Customer Care Centre.

The engineer will leave a report detailing the above work so that the guarantee can be validated.

Servicing

Having your boiler serviced annually will maintain its performance and minimise the need for costly repairs in the future. As well as providing peace of mind, an annual service will also optimise efficiency, reduce fuel consumption and save you money on your heating bills.

If you live in the Republic of Ireland, Warmflow can help you to find a service engineer in your area. Contact the Customer Care Centre.

If you live in Great Britain, you should contact your commissioning engineer in the first instance. If required, Warmflow can help you to find a service engineer in your area. Contact the Customer Care Centre

If you live in Northern Ireland, Warmflow have our own experienced team of OFTEC registered service engineers. You can contact the Customer Care Centre between the hours of 8am-5pm, Monday to Thursday, and 8am-1pm, Friday, to arrange an engineer call-out.

During the service our engineer will carry out the following procedures:

• Remove the burner, clean and inspect the internal components replace the nozzle and any other parts where necessary
• Clean and de-soot the heating surfaces of the boiler
• Inspect the boiler baffles and refractory insulation
• Adjust and optimise the boiler combustion settings
• Leave the boiler in a clean and satisfactory condition
• Leave a report detailing work done and boiler efficiency

Warmflow also offer an annual boiler servicing package. To register to have your boiler serviced annually, please contact the Customer Care Centre

Breakdowns & Repairs

Repairs within the warranty period

In the unlikely event that your boiler breaks down within its warranty period contact the Warmflow Customer Care Centre to arrange for an engineer visit.

Please also read the terms and conditions of warranty.

Breakdowns outside the warranty period

Northern Ireland
Even if your boiler is outside its warranty period, Warmflow can still provide a 24hr response to breakdowns in Northern Ireland between the hours of 8am-5pm, Monday to Saturday.

Warmflow have a dedicated, skilled team of engineers operating right across the province. We can repair most types of domestic, oil fired and gas fired boilers and warm air heaters at a competitive price. Contact the Customer Care Centre now to book an engineer call out.

Great Britain

If you live in England, Scotland or Wales you should contact your commissioning engineer in the first instance. They should then report any problems to the Customer Care Centre while on site. If required, Warmflow can help you to find a suitable service provider in your area. Contact the Customer Care Centre.

Republic of Ireland

If you live in the Republic of Ireland you should contact your commissioning engineer in the first instance. They should then report any problems to the Customer Care Centre while on site. If required, Warmflow can help you to find a suitable service provider in your area. Contact the Customer Care Centre.